Blog Post Five – Persuasion

 

What is the key difference between persuasion and coercion? Would you use questionable tactics in order to achieve your public relations objective, or is such a strategy beyond the bounds of professional PR? Give an example of what you consider to be an ethical use of persuasion in PR. Give at least two references to illustrate your post (250-300 words only). 

Persuasion verse coercion is a term that can be used to compare tactics (Conley 2004). Bicak (2003) asserts that persuasion and coercion are not polar opposites, but part of a continuum. Members of society will often refer to a social influence attempt that they do not agree with as using coercion; while, if they do support a social influence they will use terms such as persuasion or information campaign to describe it (Pieczka & L’Etang 2006).

persuasion_vs_coercion_bumper_stickers-r08144f52e14e4190a4153aa51d18e8d2_v9wht_8byvr_512

Source: Zazzel.com

 

There are different levels of persuasion, some being more ethical then others. According to Conely (2004) using persuasion to achieve public relations goals is ethical; however, there is a fine line between persuasion and coercion. It is never ethical to use coercion to achieve a public relations objective (Conely 2004).

There are three methods of using persuasion in an ethical manner:

  • The first is using a credible source; if the message is coming from a person who has more authority or is a popular public figure it is likely that the individual will have a more desirable response to the campaign (CQUniversity 2016).
  • Secondly, the argument must be logical and believable. The message needs to be supported by facts. If there is not statistics to back up what the campaign is trying to achieve, the target public will not be influenced or persuaded by the key message (CQUniversity 2016).
  • Thirdly, the message needs to be relevant to the target public. If the audience cannot relate to the concept then they are not likely to be influenced by the argument (CQUniversity 2016).

 

The key difference between persuasion and coercion is that the former is a method of discourse that endeavors to convince people without hostility or threats; while, coercion employs fear and threats to achieve an objective (Conley 2004).

 

p vs c

Source: Slide Share

References

Bham, A 2012, ‘Persuasion and convincing skills’, Slide Share, Image, viewed 16 May 2016, http://www.slideshare.net/ahsanbham/persuasion-amp-convincing-skills. 

Bicak, P 2003, ‘The Dynamics of Persuasion: Communication and Attitudes in the 21st Century (Book)’, Communication Research Trends, vol. 22, no. 3, p. 38.

Conley, T 2004, ‘Globalisation and the Politics of Persuasion and Coercion’, Australian Journal of Social Issues (Australian Council of Social Service), vol. 39, no. 2, pp. 183-200.

CQUniversity 2016, COMM11110 Introduction to Public Relations, Module 7: study guide, CQUniversity, Rockhampton. E-courses, http://moodle.cqu.edu.au/ 

Pieczka, M, L’Etang, J 2006, ‘Public Relations: Critical Debates and Contemporary Practice’, e-book, Lawrence Erlbaum associates, New Jersey, Available at https://books.google.com.au/books?hl=en&lr=&id=4ti2I3OKoYMC&oi=fnd&pg=PA359&dq=coercion+vs+persuasion+public+relations&ots=OSLN7qhFlD&sig=1JNe4nFBbWB9PP_g_K6tkoJuBvM#v=onepage&q=coercion%20vs%20persuasion%20public%20relations&f=false

Zazzle n.d, ‘Persuasion vs. Coercion bumper sticker’, Image, viewed 16 May 2016, http://www.zazzle.com.au/persuasion_vs_coercion_bumper_stickers-128810569627474177  

 

 

 

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Blog Post Four – Monitoring and Evaluation

What are some of the critical measurements that all PR campaigns should include? How would you measure such things as campaign expenditure, timelines and results? Should this measurement/evaluation take place throughout the campaign or only at the end? Why? Give at least two references to illustrate your post (250-300 words only).

 Evaluation is a critical component of public relations campaigns as it can confirm whether or not the campaign was successful and show financers and management that the campaign has been worthwhile (CQUniversity 2016). Wilcox, Cameron and Reber (2013) suggest that an evaluation should be conducted after each step of the campaign to ensure the strategy is still relevant to the needs of the target public. Through doing this the campaign remains flexible enough to accommodate any unforseen circumstances involving the target public, management or product itself (Wicox et al. 2013).

It is critical to measure the effectiveness of the key message. There are three ways to do this; message exposure, understanding and retention (CQUniversity 2016). These can be measured through using qualitative and quantitative evaluations. Message exposure is a quantitative measure that will result in a numerical value of how many times a message was distributed; however, this will not measure the target publics reaction or understanding of the message (CQUniversity 2016).

The second method of evaluating the key message is measuring message understanding. Both qualitative and quantitative measurement techniques can be used depending on the campaign’s objective. And the final form of measurement is retention – this can be used to compare the target publics understanding before and after the campaign (Wiclox et al. 2013).

According to Watson and Noble (2014) campaign expenditure is a critical element of the evaluation. Financers and managers need to see that the public relations campaign was worth the investment. If the public relations professional can not validate with facts that the campaign has improved the company’s reputation the upper management will not be impressed, potentially leaving the public relations practitioner without future projects (Watson & Noble 2014).

evaluation.jpg

Source: Slideshare.com

References

CQUniversity 2016, COMM11110 Introduction to Public Relations, Module 7: study guide, CQUniversity, Rockhampton. E-courses, http://moodle.cqu.edu.au/

Gomes, M 2013, ‘Measurement and evaluation of media coverage – India – Public Relations’, Image, viewed 28 April 2016, http://www.slideshare.net/gomesrelations/measurement-and-evaluation-of-media-coverage-india-public-relations.

Watson, T, & Noble, P 2014, Evaluating public relations : a guide to planning, research and measurement, London, [England] : Kogan Page, 2014.

Wilcox, DL, Cameron, GT, Reber, B & Shin, J 2013, THINK Public Relations, 2013 edition, Pearson.